Privacy Policy

At SenangFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quotation software service.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: When you register, we collect your name, email address, company name, and password.
• Billing Information: Payment details including credit card information or other financial information (note: full payment details are processed by our secure payment providers and are not stored on our servers).
• User Content: Data you input into the system such as client information, product descriptions, pricing, and quotation terms.
• Communications: When you contact our support team, we collect information you provide in these communications.

We also automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: How you interact with our service, including features used, time spent, and pages visited.
• Log Data: Server logs, error reports, and performance data.
• Cookies and Similar Technologies: We use cookies to enhance your experience and collect information about how you use our service.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the service and provide content or features that match user profiles or interests

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with vendors and service providers who need access to such information to carry out work on our behalf (e.g., hosting, email delivery, customer support).
• Business Transfers: If we're involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
• Protection of Rights: We may disclose information where we believe it's necessary to protect our rights, safety, and the rights, safety, and property of our users and others.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to and obtaining a copy of your data
• Rectification of inaccurate or incomplete information
• Erasure of your personal information
• Restriction of processing of your data
• Data portability
• Objection to processing based on legitimate interests

To exercise these rights, please contact us using the details provided below. Note that we may need to verify your identity before responding to your request.

International Data Transfers

We may transfer your information to countries other than the one in which you live. We ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws when transferring personal information.

Children's Privacy

Our service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: [email protected]